FAQ

What makes Matstery mouse mats different?
We keep it simple. Good materials, clean designs, and a surface that feels smooth and consistent to use every day.

How do I care for my mouse mat?
Wipe gently with a damp cloth and mild soap if needed. Avoid harsh chemicals or machine washing.

What sizes do you offer?
We offer a range of sizes, exact dimensions are listed on each product page so you can choose what fits your space best.

Do you offer custom designs?
Not at the moment. We keep our collection curated to maintain quality and consistency, but we’re always working on new releases.

How long does shipping take?
Orders are processed within 1 to 3 business days. Delivery times vary by location, and tracking details are sent once your order ships.

What is your return policy?
You can return your mat within 30 days of delivery as long as it’s unused and in original condition. Contact us and we’ll guide you through the process.

Can I track my order?
Yes. Once shipped, you’ll receive a tracking link by email.

Who do I contact for support?
If you need help, email us at matstery@mail.com and we'll get back to you as soon as possible.

Are Matstery mats suitable for both gaming and work?
Yes. Our mats are designed for smooth precision and everyday comfort, whether you’re gaming, designing, or working.

Are your mats eco-friendly?
We aim to use durable materials built to last and are continually exploring more sustainable options. Product pages include specific material details where relevant.