FAQ

1. What makes Matstery mouse mats different?
At Matstery, we prioritize quality and performance. Our mats are crafted with high-grade materials that ensure smooth gliding, enhanced precision, and durability. Each design is carefully chosen to add both style and function to your workspace or gaming setup.

2. How do I care for my Matstery mouse mat?
To keep your mouse mat looking and performing its best, gently wipe it with a damp cloth or mild soap and water. Avoid harsh chemicals or machine washing, as these could damage the mat’s surface and edges. Regular care will help maintain its appearance and feel over time.

3. What sizes are available?
We offer a range of sizes to suit different needs, from compact desk mats to larger gaming mats. Check our product pages for specific dimensions, so you can find the perfect fit for your space.

4. Do you offer custom designs or personalisations?
Currently, we offer a curated selection of designs to ensure high quality and performance. However, we're always expanding our collection, so keep an eye out for new styles! If you have suggestions, feel free to reach out – we love hearing customer ideas.

5. How long will my order take to arrive?
Once your order is placed, it typically takes 1-3 business days to process. Shipping times vary based on your location, but we aim to deliver within 5-7 business days for standard shipping. You’ll receive a tracking link as soon as your order ships.

6. What is your return policy?
If you’re not satisfied with your purchase, you can return it within 30 days of receipt. Please ensure the mat is in its original condition. Contact our support team to initiate a return, and we’ll guide you through the process.

7. Can I track my order?
Yes! Once your order is shipped, we’ll send you a tracking link via email so you can monitor its progress right to your door.

8. Who do I contact if I have issues with my order?
We’re here to help! If you have any questions or concerns, reach out to our customer support team at matstery@mail.com, and we’ll be happy to assist.

9. Are Matstery mats suitable for both gaming and office use?
Absolutely! Matstery mats are designed to deliver high performance, whether you’re gaming, designing, or working on daily tasks. The smooth surface provides optimal mouse control for gamers, while the comfortable, durable design makes it perfect for office environments as well. Whatever your setup, our mats enhance precision and elevate your workspace.

10. Are Matstery mats eco-friendly?
We’re committed to sustainability and are continually exploring ways to make our products more eco-friendly. Many of our mats are made from durable, sustainable materials that are built to last, reducing waste. Check our product descriptions for specific material details.